Thank you for shopping with eMasters Store. We value your trust and strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged during transit.
• You received the wrong product.
• The product has a manufacturing defect.
• The delivered product is incomplete or missing accessories.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, manuals, tags, and accessories.
• Be accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products damaged due to misuse or improper handling.
• Products with missing serial numbers or tampered packaging.
• Customized or personalized products.
• Digital products, downloadable software, license keys, or gift cards.
• Products marked as "Non-Returnable".

3. Return Process

1. Contact our support team within 7 days of delivery.
2. Provide your Order ID and clear photographs/videos of the issue.
3. Our team will review your request within 2 business days.
4. If approved, pickup instructions will be shared.
5. After receiving and inspecting the returned item, we will initiate the refund or replacement.

4. Refund Policy

Once your returned product passes our quality inspection:

• Refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer after verification.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, cancellation is not possible.
• If payment has already been made, the refund will be initiated after successful cancellation.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within48 hours of delivery by sharing:

• Your Order ID
• Images of the product
• Images of the shipping package
• An unboxing video (recommended for faster verification)

7. Replacement Policy

If a replacement is approved and the product is available, a replacement will be shipped at no additional cost.

If the product is unavailable, a full refund will be processed.

8. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our mistake.
• Return shipping charges may apply for customer-initiated returns.

9. Contact Us

For any questions regarding refunds, returns, or cancellations, please contact us:

eMasters Store
Website: https://emastersstore.in/
Email: info@emastersindia.net
Phone: +91-98316 77754

10. Policy Updates

eMasters Store reserves the right to modify this Refund & Return Policy at any time without prior notice. Changes will become effective immediately upon being posted on this page.